· Administration – Remote access solutions and cloud infrastructure helps organizations to keep workers productive from anywhere.
· Analytics – AI and ML systems are creating predictive models that companies use to analyze operations, created accurate forecasts, and automate supply chains.
· Customer service – To improve customer service, AI bots can record, communicate, and engage with customers while routing requests to the relevant department.
· Data capturing – RPA can automate repetitive tasks by capturing information from invoices, orders, or service requests.
Additionally, companies need to increase cybersecurity capabilities using AI to help filter out incident notifications. The performance benefits available from technology and automation make it an attractive business strategy for any kind of organization, capable of building a resilient and future-proof company.
Impact of Technology and Automation on the Workforce
For some workers, the new capabilities could pose a risk to job security. In any environment where work is predictable and processes remain structured, automation has the potential to replace middle-skilled workers.
Industries where the automation potential remains high include manufacturing, accommodation, food services, and retail. In the United States, it could represent as much as 51% of work activities. By 2018, analysts predicted that automation and emerging technologies could cut the workforce by as much as 10%—but the good news is that it will add 3% new jobs.
While blue- and white-collar jobs may be at risk, it does create a demand for “new collar” jobs where non-traditional education helps organizations with their technology adoption. Training for new collar jobs may include vocational schools, software boot camps, technical certifications, and on-the-job mentorships or internships. In short, these workers stay up-to-date with all the latest developments in automation and technology, and can serve a company’s operations better.
Speed Up Your Technology and Automation Adoption
There are many technology service providers that can help firms, private companies, and government agencies to speed up their technology adoption. With a team of technologists, engineers, and IT professionals, any organization can implement new systems that improve productivity, speed up task execution, and enhance security throughout their operations.